Terms & Conditions

General

All dogs must be in good health, fully vaccinated and treated against parasites regularly. 

Unless instructed, all dogs remain on leads for the duration of the session (except online services).

Any fouling must be picked up immediately and disposed of responsibly in available public bins or at home.

Choke collars, prong collars and flexi leads are not allowed during sessions. Clients must provide a collar, harness and lead for their dog(s).

Dogsercise reserves the right to cancel or reschedule sessions for urgent matters or reasons beyond our control. In this case a full refund for the affected session can be issued if requested by the client.

Dogsercise will not tolerate violent behaviour towards dogs. We reserve the right to exclude clients from group sessions or discontinue a 121 session if the behaviour continues after we raised the issue with the client.

Dogsercise will not tolerate discrimination, bullying and harassment towards other clients or family members during group or 121 sessions and reserves the right to exclude the offending client from the current and all future sessions with immediate effect.

Should any additional equipment need to be provided by the client, they will be notified well in advance of the session.

Dogsercise reserves the right to decline services for a client for any reason.

Group Sessions

Sick or injured dogs may be excluded from group sessions or certain exercises. This decision is made by Dogsercise and is in the interest of the dog and all other participants of the class.

The maximum number of participants per dog are listed on the info page. Clients with multiple dogs may only bring one dog to each session.

Handlers under 18 must be accompanied by their parent/guardian to participate in group sessions, workshops and events.

Aggressive dogs may be excluded from group sessions. This decision is made by Dogsercise and is in the interest of the dog and all other participants of the class.

Restricted breeds and crossbreeds thereof may be required to wear a muzzle during sessions on public grounds as defined by law. A properly fitting muzzle must be provided by the owner/handler.

Dogsercise reserves the right to reschedule an outdoor session due to severe weather. Clients booked for the affected session will be informed in a timely manner.


Cancellation policy

48h cancellation policy for all services. Full refund or transfer to a different date/class block up to 48 hours prior to the (first) session.

No refund if cancelled within 48h. An alternative date/session may be offered at the discretion of Dogsercise.

If sessions are missed from group packages, these are void and cannot be re-booked or used in the next term. No refund for missed sessions.

Liability

Clients are advised ahead of the session that activities can be potentially dangerous and result in slips, trips or unforeseen behaviour by the dog like snapping or biting.

It is the client's responsibility to apply good judgement on their own and their dog's abilities and exercise all activities accordingly to prevent accidents or injuries to themselves, their dog and others.

Dogsercise will not assume liability for any behaviour a dog might show during a session or while in our care.

The owner of the dog assumes full liability even if they act as instructed by Dogsercise. This applies to all services.

Dogsercise and the owner of the premises (excluding the client's home) assume no liability for accidents, injuries, loss or damage.

Dogsercise do not guarantee that the services offered have a positive impact on unwanted behaviour. If a dog increases unwanted behaviours, we may recommend an appropriate specialist.

Dogsercise currently do not offer behaviour consultations. The training and services offered may or may not resolve behavioural issues.


Payment and charges

Payment must be made in advance for all services. Accepted payment methods are bank transfer, Stripe, PayPal or cash.

Full advanced payment is required to secure a place in group sessions.

Copyright, Privacy

All documents are property of Dogsercise and may not be shared by clients unless explicitly permitted by Dogsercise.

Credit for game names and explicitly labelled documents goes to Absolute Dogs Ltd.

Client/student details will be stored and used by Dogsercise for internal purposes only.

Dogsercise will never share a client's personal information or information about their dog(s) with third parties (e.g. vets) without explicit permission by the client.

Pictures might be taken during group lessons, workshops, events and 1-2-1 sessions. Dogsercise will collect consent from everyone in the picture before sharing it on our website and social media.

 

Last updated 08/09/2022
Dogsercise reserves the right to change and extend these terms and conditions at any time without notice.

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